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IT Infrastructure monitoring:

monitoring of servers and other network devices of IT infrastructure in 24x7;
announced IT-staff and customers about events of risk of accidents;
automated management of applications and services;
maintain optimum operation of equipment and prevent its failures;
announced IT-operators about completed or uncompleted tasks;

Announced about the problems we get from the monitoring system in real time, and often prevents the occurrence of emergencies to the client learns of their existence. This solution reduces operating costs and minimizes interruptions in the functioning of the IT infrastructure.

Fast response and troubleshooting the IT systems:

purchase and replacement of faulty equipment;
analysis and troubleshooting;
availability of permanent technical support by phone or remote connection;

Analysis and Troubleshooting is performed within 3 hours from notification. If possible, troubleshooting remotely, to reduce response time.

User support:

preparation, setup and configuration of equipment;
holding consultations of users about hardware and software;
transfer and connection of workplaces;
replacement of consumables peripheral equipment (printers, copiers);
troubleshooting problems, recommendations how to avoid crashes of the system;
cleaning system from viruses;
backup and restore data;

Often, problems can be solved by remote access. This form of work allows you to minimize the time to assist.

Keeping IT infrastructure up to day:

upgrades of servers and network equipment;
firmware updates;
periodical inspection of servers hardware states;
analysis of system logs, tracking errors in the server software;
licenses management;
software audit;

Network and network equipment maintenance:

maintenance of server hardware, storage and backup systems;
network equipment configuration;
configuration and maintenance of network peripherals;
maintenance of computer systems and networks;
repair of faulty equipment;
remote server administration;

Information Security:

detection and suppression of threats, prevention of subsequent threats;
providing the necessary software to protect your network and storage with the private data;
recommendations to protect / encrypt any confidential information;
troubleshooting servers and networking equipment for vulnerabilities;
monitoring of web-traffic;